Refund and Returns Policy – AllDirfa

Thank you for shopping with us at https://alldirfa.com/. We strive to provide high-quality clothing and ensure customer satisfaction. If you are not completely satisfied with your purchase, we are here to assist you with returns and refunds.

1. Return Eligibility

We accept returns under the following conditions:

  • The item must be unused, unworn, unwashed, and in its original condition with all tags and packaging intact.
  • The return request must be initiated within 14 days of receiving the item.
  • Items that are damaged due to misuse, improper care, or normal wear and tear are not eligible for returns.

2. Non-Returnable Items

Certain items are not eligible for returns or refunds, including:

  • Clearance or sale items.
  • Personalized or custom-made products.
  • Intimate wear (such as underwear, swimwear) due to hygiene reasons.
  • Items marked as “Final Sale” at the time of purchase.

3. How to Request a Return

If you need to return an item, please follow these steps:

  1. Contact Us: Email [email protected] with your order number, item details, and reason for return.
  2. Approval Process: Our team will review your request within 24 hours on weekdays or 48 hours on weekends and provide you with return instructions.
  3. Shipping the Item: Once approved, you will be responsible for returning the item to our address:
    No. 2 Houxiang Road, Jianxin Town, Cangshan District, Fuzhou, China , 350000
    • Customers are responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product).
    • We recommend using a trackable shipping service to ensure we receive your return.

4. Refund Policy

  • Refunds will be processed within 7 business days after we receive and inspect the returned item.
  • Refunds will be issued to the original payment method. Please note that processing times may vary depending on your bank or payment provider.
  • Shipping fees are non-refundable, except in cases where we made an error with your order.

5. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item for a refund and place a new order.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected] with the following:

  • A clear photo of the defective or incorrect item.
  • Your order number.
    We will resolve the issue as quickly as possible by offering a replacement or full refund, including shipping costs.

7. Late or Missing Refunds

If you have not received your refund after 7 business days, please check with your bank or payment provider. If you still have not received it, contact us at [email protected] for assistance.

8. Contact Us

For any return or refund inquiries, you can reach us at:
📧 Email: [email protected]
📍 Return Address: No. 2 Houxiang Road, Jianxin Town, Cangshan District, Fuzhou, China , 350000
🕒 Response Time: We aim to reply within 24 hours on weekdays and 48 hours on weekends.

Thank you for shopping with us! We appreciate your understanding and support. 😊