Frequently Asked Questions (FAQ) – Alldirfa

Welcome to our FAQ page! Below, you’ll find answers to common questions about our products, ordering process, shipping, returns, and more. If you have any additional inquiries, feel free to contact us via email at [email protected].

📩 Response Time: We aim to reply within 24 hours on weekdays and 48 hours on weekends.

1. What products do you sell?

We specialize in a variety of clothing, offering high-quality apparel designed for comfort, style, and durability. Our collection includes casual wear, activewear, outerwear, and seasonal fashion items.

2. How do I place an order?

Ordering is simple:

  1. Visit our website at https://alldirfa.com.
  2. Browse our collection and select your preferred items.
  3. Choose your size, color, and quantity, then add them to your cart.
  4. Proceed to checkout and complete your payment.
  5. You will receive an order confirmation via email.

3. What payment methods do you accept?

We accept a variety of payment methods, including:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Other secure online payment options, depending on your region

4. Can I modify or cancel my order after placing it?

We process orders quickly to ensure timely shipping. If you need to modify or cancel your order, please contact us within 24 hours of placing it. After this period, we cannot guarantee changes or cancellations.

5. Do you ship internationally?

Free shipping for orders over $129. Shipping fee for orders below $129 is $20 for the U.S. and Canada, and $25 for other destinations. Delivery takes 7 to 14 days.

6. How long does shipping take?

Estimated delivery times:

  • International orders: 7-14 business days (depending on customs clearance and courier services)
    Please note that shipping times may be affected by holidays, customs delays, or unforeseen circumstances.

7. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. Use this tracking number to monitor your package’s progress on the courier’s website.

8. What is your return and exchange policy?

We accept returns and exchanges under the following conditions:

  • Items must be unused, unworn, and in original packaging.
  • Returns must be requested within 14 days of receiving your order.
  • We do not accept returns on sale items, swimwear, or undergarments for hygiene reasons.

To initiate a return or exchange, contact us via email with your order number and reason for the return.

9. What should I do if I receive a defective or incorrect item?

If you receive a damaged, defective, or incorrect item, please email us within 7 days of receiving your package with:

  • A photo of the item showing the issue
  • Your order number
    We will arrange for a replacement or refund as soon as possible.

10. Do you offer wholesale or bulk purchase discounts?

Yes! If you’re interested in wholesale or bulk purchases, please contact us via email for special pricing and terms.

11. Is my personal information secure on your website?

Yes, we prioritize customer security. Our website uses SSL encryption to protect your personal and payment information. We do not share your details with third parties.

12. How can I contact customer support?

For any inquiries, feel free to contact us:
📧 Email: [email protected]
📍 Address:No. 2 Houxiang Road, Jianxin Town, Cangshan District, Fuzhou, China , 350000

We appreciate your business and look forward to serving you! 🛍️